Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Customer Support Specialist, you will be assisting customers on their questions, and more importantly – making their user experience better. Being a helping hand on the other side of the screen, you will fulfill Bankera’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Client Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.

You should find it interesting to:

To provide professional and informative solutions for customers via emails
To create the biggest possible customer satisfaction

- Interest in modern technology
- Ability to communicate with clients in a written way
- Fluency in English (additional languages is an advantage)
- Good-problem solving skills
- Positive, diplomatic, and proactive attitude
- Attention to detail
- Adaptability and flexibility

- Flexible working hours and possibility to work from home
- Competitive salary
- Modern offices
- Team building events, summer/winter parties with games, shows, tastings, food coupons and various gifts
- Employee referral program – you can get up to 1500 Euros for recommendation
- Professional and personal development – office library, learning days, global & local conferences
- Solid IT infrastructure
- Talented international team
- Progressive vacation policy – stay with us and additional vacation days will be added to your holiday allowance
- Fully paid educational leave – get an extra 5 days fully paid holidays per year to get ready for your exams, dissertation and etc
- Health Benefits – online workouts, discounts for gym memberships and optical services, you do any sport – we will sponsor you
- Free Bankera services and card
- Annual gym membership