Customer Service Representative

DexCom Lithuania, UAB

Подробности
Основная информация
Компания

Customer Service Representative

About Dexcom:

Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Summary:

The Dexcom Customer Service Representative is an exciting role for a customer service focused individual who is passionate about delivering a great customer experience. It is an opportunity to be part of a dynamic and high performing team that works closely with the healthcare providers in UK. As a central point of contact, the Customer Support Specialist is responsible for dealing with all general account enquires and ensuring patients who receive Dexcom products through their healthcare provider have all the information and support they need throughout their journey with Dexcom.

About the Role:

Answer all calls from patients who receive funding for their Dexcom products.
Deal with all general email enquiries relating to these patients.
Drive consistency and accuracy in how enquiries are handled.
Maintaining accurate and up to date records ensuring all enquires are documented in (customer management system).
Carry out data cleaning as requested.
Support in the production of account usage reports.
Achieve service KPIs and deliver against customer satisfaction targets.
Maintain agreed service level agreements (SLAs).
Maintain a high degree of accuracy when entering data (customer management systems).
Keep up to date with our product and its development.
Maintain a good understanding of the clinical data and published studies.
Additional duties as identified by the team's Supervisor.

About You:

Fluent to a high level of English language in both written and oral communication.
Working hours UK time zone.
A background in customer service.
A knowledge of using call centre software.
The ability to handle a high-volume workload.
A passion for delivering excellent service.
Ability to communicate and collaborate with different stakeholders.
Experience of working with CRM platforms and Microsoft applications.
An open mindset and a willingness to learn.
A keen eye for detail.
Strong organizational skills.
Plenty of initiative and be a self-starter.
Good communication skills, both verbal and written.
An empathic approach to customers and colleagues.
A knowledge of the UK healthcare system would be an advantage.

We offer:

Opportunity to work in a global, innovative, fast-growing company.
We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
5 additional vacation days.
Health, Life and Accident insurance.
Health and Wellness programs.
Private Pension plan.
Access to the best-in-class training and development programmes.
Team buildings and events.
Competitive salary and additional bonuses.

Sounds like you? Apply!

Monthly base salary for this position is from €1,905.42 to €2,241.67 gross. Final offer will depend on your qualifications, competencies, and professional experience.

Брутто-зарплата в месяцБрутто/мес. € 1905 - 2241

Дополнительная информация: Final offer will depend on your qualifications, competencies, and professional experience.

Место работы

Литва

Возможность удалённой работы

Тип работы

Полный рабочий день

Языки

Английский

Контактное лицо
Gintarė Narmontaitė-Kahraman

Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.

Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the companys patient support, customer advocacy, finance and accounting operations in Europe.

Вебсайт компании: https://www.dexcom.com/about-dexcom