Join our team as a Workforce Coordinator!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally. 

 Were looking for a Workforce Coordinator to help us deliver outstanding customer service. In this role, you'll manage resources to meet team targets, oversee workforce planning, prepare schedules, and adjust for absences to maintain service levels. Your ability to adapt quickly will be key to our success across all channels. Apply today and take the next step in your professional journey! 

What You Will Do:

• Ensure excellent customer service and achievement of individual and team targets, OKRs and KPIs.
• CSU resources management and monitoring to ensure targeted service level and availability in all channels, ensure workflow and workforce planning, prepare work schedules.
• Maintain daily schedule – plan lunch and short breaks, follow up on absent shifts and evaluate impact on service level and availability – adjust if needed.
• Adjust the workforce based on the actual workflow daily in all channels. Analyze and define the reasons for deviations from forecasted flow, targeted service level and availability,
• Activate and coordinate incident related actions in all channels.
• Provide information and support colleagues in standard and non-standard topics.
• Follow up on training plan and ensure that time in schedule is planned accordingly.
• Take part in activities/projects related to improvements of products/process.
• Collaborate with colleagues in making forecasts and reports, create monthly schedules and make changes in it. Provide the input and background of the reached service level etc.

What We Expect:

• Customer service skills and strong customer focus
  
• Development, result oriented and solution focused
  
• Communication/ active listening, conflicts handling and negotiation
  
• Readiness to take ownership
  
• Proactivity and willingness to take initiative
  
• Problem solving ability (willingness to solve customer issues and needs)
  
• Collaboration
  
• Strong analytical approach towards efficiency
  
• Time planning and rescheduling
  
• Lithuanian and English is required in spoken and written communication

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 1540 - 2350 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is 15th of the October. 

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