The Learning & Development & Performance Lead, reporting to the HR Operations Director, oversees learning and development programs to boost employee skills and performance. They collaborate with the L&D and Talent COE to uphold quality standards and efficient administrative support for programs. The role ensures GBS L&D processes align with Global L&D Policy, works closely with HR and Business stakeholders for continuous improvement, and leads the GBS L&D Specialists team. 

Main responsibilities: 

Learning and Development Strategy: 

• Collaborate with Group Head - Talent, Learning, and Organizational Effectiveness and Head of L&D to shape the GBS team's role in the Learning, Development, and Performance strategy. 
• Provide feedback to inform strategy development and refine the direction of Learning & Development and Performance. 

L&D Operations: 

• Manage L&D operations for efficient learning delivery. 
• Implement and maintain the company's Learning Systems to support Group and Business L&D objectives. 
• Establish governance for learning content in collaboration with L&D COE. 
• Coordinate the global Graduate Programme in partnership with L&D COE, Talent Programme Managers, and Talent Acquisition. 
• Source and oversee learning vendors. 
• Supervise the learning catalog and allocation processes. 
• Address complex L&D and Performance Management queries. 
• Ensure compliance of training records and documentation with applicable regulations. 

Performance Management: 

• Collaborate with HR and management teams to establish performance management frameworks. 
• Guide the development of performance management tools and templates. 
• Monitor performance coaching and development conversations between managers and employees. 

Evaluation and Continuous Improvement: 

• Lead L&D Projects to drive continuous improvement and streamline learning management. 
• Report on GBS L&D Delivery performance against established KPIs. 
• Review post-training evaluations and assessments to enhance training programs. 
• Stay updated on emerging learning technologies and industry best practices. 

Stakeholder Management: 

• Collaborate with Talent and Learning COEs and business HR teams for alignment and common standards. 
• Foster effective relationships and timely communication with business stakeholders. 
• Cultivate working relationships within GBS, outsource providers, vendors, HR, and the wider organization. 

Team Management: 

• Supervise a team of L&D and Performance Specialists, offering coaching and mentoring for service excellence and professional development.