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- Подробности
- Основная информация
- Компания
About Dexcom:
Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.
We invite you to become a part of a fast growing, purpose driven team in our newly established business center in Vilnius!
The Customer Support role is an exciting role that requires a high level of customer service and account administration skills. The position engages with a number of internal and external stakeholders, predominantly patients using Dexcom products. It requires professionalism, attention to the detail, organisation skills and a willingness to go the extra mile.
The main responsibilities are dealing with patient emails and phone calls, providing advice and support and reviewing accounts to ensure they are set up and correctly. The position works closely with the sales team and supports the achievement of new patient targets and revenue.
About the role:
- Support the achievement of monthly objectives for revenue and new customer acquisition targets
- Support all elements of delivering exceptional customer service, including responsibility for inbound and outbound calls, email communications and order fulfilment
- Follow up on subscription accounts to ensure they are set up correctly and up to date with their payments
- Contribute ideas and suggestions on how to improve and develop pre and post sales interaction with Dexcom leads/customers, creating a continuous positive experience
- Proactively following up with users post sale to prevent any initial user issues and direct them towards user training resources
- Utilise internal systems (Salesforce) to organize daily activities and accurately record all customer interactions
- Develop a good knowledge of e-commerce platforms and user interactions
- Develop an in-depth knowledge of the Dexcom products and confidently deal with any enquiries relating to patients and their user journey (training will be provided)
- Provide support to Inside Sales Supervisor as required.
About you:
- Be experienced in account administration and managing customer relationships.
- Have experience of working in a sales focused environment.
- Have a passion for delivering excellent service.
- Have some experience of working with customer relationship management platforms and Microsoft applications.
- Have strong written and verbal English language skills.
- Have an open mindset and a willingness to learn.
- Have a keen eye for detail.
- Have strong organizational skills.
- Have plenty of initiative and be a self-starter.
- Have good communication skills, both verbal and written.
- Have an empathetic approach to customers and colleagues.
- Working hours UK time zone.
We offer:
- Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
- We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
- 5 additional vacation days.
- Health, Life and Accident insurance.
- Health and Wellness programs.
- Private Pension plan.
- Access to the best-in-class training and development programmes.
- Team buildings and events.
- Competitive salary and additional bonuses.
Monthly base salary for this position is from 1,600 EUR gross.
*The final offer will depend on your qualifications, competencies, and professional experience.
Sounds like you? Apply!
€
1600
Дополнительная информация: The final offer will depend on your qualifications, competencies, and professional experience.
Место работы
- Vilnius, Vilniaus apskritis, Литва
- Возможность удалённой работы
Тип работы
- Полный рабочий день
Языки
- Английский
Контактное лицо
Gintarė Narmontaitė
Gintarė Narmontaitė
Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.
Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the company's patient support, customer advocacy, finance and accounting operations in Europe.
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