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- Подробности
- Основная информация
- Компания
About Dexcom:
Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.
We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius!
As a Product Support Representative at Dexcom, you will be interacting with patients, parents caretakers for people affected by diabetes that use Dexcom products. Your assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated and focused team, you ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products as intended.
About the Role:
- Interacting with Dexcom patients in both languages (English and Dutch) via online and offline channels, mainly incoming calls, while documenting diligently each individual case.
- Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system.
- Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products.
- Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs.
- Being able to keep up with fast paced (quickly changing) environment.
- Participating in additional projects and tasks that will aid professional growth.
About You:
- C1 Dutch and English B2 a Must have".
- Customer focused and empathic - you enjoy talking to various Dexcom patients, listening to their needs, and finding solutions to their queries.
- Strong verbal and written communication skills in both languages and excellent phone manners.
- Problem-solving skills by working independently and in collaboration with other teams.
- Proven experience in supporting mobile apps, both iOS, and Android, as well as cloud-based systems.
- Computer Literacy (e.g. MS Office, MS Windows).
- Accountability and ability to work within a multinational team.
We offer:
- Opportunity to work in global, innovative, fast-growing company with 7,000+ awesome colleagues.
- Flexible work.
- 5 additional vacation days.
- Health, Life and Accident insurance.
- Health and Wellness programs.
- Private Pension plan.
- Access to the best-in-class training and development programmes.
- Team buildings and events.
- Competitive salary and additional bonuses.
Monthly base salary for this position is from 1500-1750 EUR gross.
*The final offer will depend on your qualifications, competencies, and professional experience.
Sounds like you? Apply!
€
1500 - 1750
Дополнительная информация: The final offer will depend on your qualifications, competencies and professional experience.
Место работы
- Vilnius, Vilniaus apskritis, Литва
- Возможность удалённой работы
Тип работы
- Полный рабочий день
- Гибкий график
Языки
- Английский
- Голландский
Контактное лицо
Gintarė Narmontaitė
Gintarė Narmontaitė
Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.
Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the company's patient support, customer advocacy, finance and accounting operations in Europe.
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