Customer Service Representative, French Speaker

About Dexcom:

Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader in diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.

We invite you to become a part of a fast growing, purpose driven team in our new established business center in Vilnius/ or remotely.

As a Customer Service Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with e-commerce platform and product order-related inquiries, as well as post-purchase support.

Essential Duties and Responsibilities:

• Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner; clearly documenting all correspondence in company CRM.
• Depending on a business need and capacity availability, supports multiple lines of business that are in line with strategic Company’s priorities.
• Provides guidance to Dexcom Customers/Patients with regards to product offerings and e-commerce platform usage.
• Utilizes Salesforce / Genesys for incoming workload handling.
• Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients.
• This position assumes and performs other duties and assignments as required by department.

About You:

• Customer focus and empathy, ability to listen and assist patient with their inquiries.
• > 1 year of experience in Operations/Customer Support area.
• Strong verbal and written communication skills and excellent phone manner.
• Strong ability to collaborate and drive results.
• Problem-solving skills by working independently and in collaboration with other teams.
• Fluent in English and French language.
• Knowledge of Microsoft Word, Excel, Outlook.
• Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.

We offer:

• Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
• Flexible work.
• 5 additional vacation days.
• Health, Life and Accident insurance.
• Health and Wellness programs.
• Private Pension plan.
• Access to the best-in-class training and development programmes.
• Team buildings and events.
• Competitive salary and additional bonuses.

Monthly base salary for this position is from 1,700 EUR gross
*The final offer will depend on your qualifications, competencies, and professional experience.

Sounds like you? Apply!