Technical Support Analyst

Strategic Staffing Solutions International clients - a Global Fortune500 company, an American worldwide financial services and communication company with the primary strategy to grow.

The company has several divisions with products such as person-to-person money transfers, money orders, business payments, and commercial services.
The company is inviting a Technical Support Analyst to join a growing team of dedicated professionals who value commitment to being one team, working together for one world, within a dynamic and inclusive work environment, where people share the desire to win.

Responsibilities:
• Facilitating the resolution of intricate technical challenges faced by our partners.
• Engaging in cross-functional collaboration to enhance existing processes.
• Establishing and sustaining an internal repository of organizational knowledge.
• Providing training and mentorship to team members at the junior level.
• Evaluating internal workflows to identify areas for improvement and supporting the implementation of necessary changes.

Requirements:
• Up to 2 years of experience in a Technical Support, or Analyst role.
• Strong English skills, both verbal and written.
• Team player with high attention to detail
• Customer-orientated mindset and strong collaboration skills.
• Goal-driven with a can-do attitude and ability to work under pressure.
• Fast learning and high self-motivation.
• Strong problem-solving skills.

Benefits:
• Salary up to 1842 - 2391 Eur/Gross - 1155 – 1463 Eur/Netto
• Life insurance and accident insurance from the first day of work.
• Private health insurance (after a three-month probationary period).
• Additional days off - “Personal days” – up to 5.
• 8 hours per year for volunteering, paid by the employer.
• Bravo Recognition system.
• Learning opportunities.
• Every 6-9 months career review meeting.

Confidentiality guaranteed. Only selected candidates will be informed.