Customer Success Senior Specialist

Get ready to

• Respond to routine cases and manage high risk ones;
• Support your colleagues with day to day coaching and peer learning;
• Monitor and report customers’ feedback to identify areas for improvement;
• Actively take part in team meetings and share best practices;
• Take over team management in absence of the Team Lead;
• Be open to feedback while working in a high performing team;
• Work closely with your Team Lead to implement new procedures and processes;
• Be a part of the fast-growing company and deal with challenges that it brings;

We expect you to

• Have fluent English both written and spoken;
• Have previous experience in Customer Service (email support and/or live chat);
• Have excellent communication, empathy skills and know how to deal with stressful situations;
• Have perfect time management skills & ability to handle multiple projects at once;
• Have interest in the health & wellness industry (it’s a plus!);
• Ability to take ownership and use your problem solving skills ;
• Be creative ! Sometimes you may have to deviate from standard procedures;

Salary

Gross salary range is 1300-1650 EUR/month.

Location

We have plenty of amazing offices you can choose from: our awesome headquarters in Vilnius, super cool offices in Kaunas, Klaipėda, Berlin, Riga and Stockholm! Woke up in the morning and decided that you don’t want to go to the office? No problem! You will have an opportunity for a hybrid work model.

Want to work completely remotely? Why not, let’s do it! Let’s make your working experience as comfortable as possible!

Talking about perks:

• We will spoil you! Get ready for numerous perks: a fridge full of food, frequent community events (both online and offline!), an office gym, and much more.
• Not feeling like going to the office all the time? Work in a hybrid model from wherever you want! We’ve got you covered for whenever you feel office-sick – monthly taxi budget will wait.*
• Want to work entirely remotely? Why not — let’s do it. We’ll make your working experience as comfortable as possible with whichever work model you choose.
• We know that you work hard every day – but sometimes, you might need a change of scenery to get those creative juices flowing. That’s why we offer you to bond with your colleagues on teambuilding trips. If your team ever needs to recharge, choose a destination, and we will cover the rest.
• Take 5 extra DAYS OFF to recharge. Use them whenever you need – no questions asked. A healthy, happy, and well-rested you is the goal.
• After 3 months at Kilo Health, we’ll ask you to choose a plan from the company-covered private health insurance. Cover all your extra health and wellness needs on us.*
• Get ready to create impact through progressive and innovative HealthTech products with our quality over quantity mindset. Take it slower to create something better.
• Freely initiate change, suggest new approaches, and skyrocket with exciting challenges in our fast-growing HealthTech environment.
• Get ready to roll in our easy-going, inclusive atmosphere with informal and laid-back communication. We keep it casual — wear what you want.
• If you uncover a hidden super talent while you’re with us – we’re all for it! We’ll do everything we can to support your passion and help turn it into an ultimate career change.
• Want to polish up on your qualifications? Join the Kilo Academy to learn from our top specialists, schedule a 1-on-1 knowledge-sharing session, or simply borrow a book from our extensive library. Knowledge is power, and we’re here to share it.

*Additional conditions apply based on your residence location.