- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Job description
Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Customer Support Specialist, you will be assisting customers on their questions, and more importantly – making their user experience better. Being a helping hand on the other side of the screen, you will fulfill Bankera’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Client Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.
You should find it interesting to
- Provide professional and informative solutions for customers via a Live chat program
- Try to help and solve our customers' inquiries in order to create the biggest possible customer satisfaction
- International enviroment with more than 1.4M clients worldwide
- Everyday learning about cryptocurrencies and payments industry
Requirements
- Interest in modern technology
- Ability to communicate with clients in a written way
- Fluency in English (additional languages is an advantage)
- Good-problem solving skills
- Positive, diplomatic, and proactive attitude
- Attention to detail
- Adaptability and flexibility
Perks and Benefits
- Progressive holidays policy – an additional paid day off annually for each year you have worked for us
- Fully paid educational leave - get extra 5 days of fully paid holidays per year to get ready for your exams, dissertations and etc
- Team building events, summer/winter parties with games, shows, tastings, food coupons and various gifts
- Workations – Dubai, Cyprus, Malta, South of France is just a couple of where our teams have gone for workations
- Office library – we grow our library by ordering books based on expressed employees’ interest
- Professional and personal development – compensations for various courses and professional examinations
- Delegation to global and local conferences
- Flexible IT infrastructure with Mac computers for work
- Talented international team – we have teams in more than 5 countries and expanding further
- Modern offices in the city centre
- Free annual membership for the gym chain
Additional information
By applying for this job position you confirm you have read and understood Candidate Privacy Notice.
Confidentiality guaranteed. Only selected candidates will be informed.
Vietovė
- Kaunas, Kauno apskritis, Lietuva
- Nuotolinio darbo galimybė
Laikas
- Darbas po paskaitų
- Visa darbo diena, pamainomis
- Visa darbo diena
- Ne visa darbo diena
- Lankstus grafikas
Kalbos
- Anglų
Bankera Team
Bankera is an international payment services business, offering solutions to individuals and companies. It is built with a focus on digital businesses; hence it welcomes clients from various digital industries such as affiliate marketing, eCommerce, gambling, cryptocurrency exchanges, P2P finance and others.
Bankera is the only Lithuanian-founded company which has been ranked among the “Top 50” FinTech companies in Leading Global Fintech Innovators 2019 report by KPMG. Amid the coronavirus pandemic in 2020, the team of Bankera presented a short-term SME financing solution that was awarded the first place in the Digital Finance category of EUvsVirus hackathon, hosted by the European Commission.
By launching new products and solutions, Bankera is prepared for rapid expansion and is looking for new talents to join its ever-growing team. Explore our current job openings and find a career you love at Bankera (careers.bankera.com/).