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Sr. Clinical Customer Advocate
Sr. Clinical Customer Advocate
Sr. Clinical Customer Advocate
DexCom Lithuania, UAB
Sr. Clinical Customer Advocate
Sr. Clinical Customer Advocate

Sr. Clinical Customer AdvocateDexCom Lithuania, UAB

Sr. Clinical Customer Advocate

About Dexcom:

Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.

We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius! 

Summary:

To provide support to independent medical safety assessment for Dexcom products by proactively obtaining, reviewing and evaluating additional data and reports containing potential safety information. To support individual case global safety / regulatory reporting compliance. To interact with and provide support to Health Care Professionals and Dexcom patients, who require immediate assistance due to device issues with potential health implications.

Essential Duties and Responsibilities:

  • Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams.
  • Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives.
  • Provide input on responses to adverse events, complaints and mass communications, review internal and customer safety training materials, input into design and interpretation of global post-market safety studies, and evaluate the medical impact of manufacturing issues.
  • Review and provide input on any complaints regarding serious adverse events. Contact medical professionals for additional information as required.
  • Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting.
  • Triage and appropriately escalate complaints that require elevated review
  • Contribute to safety trend analyses and any related periodic review meetings.
  • When indicated, review technical support calls and communicate potential issues with technical support management.
  • Performs other duties related to the position as necessary as defined in company’s SOPs or requested by his/her supervisor.

Required Qualifications:

  • Knowledge of and clinical experience in field of diabetes and CGM technology are desirable. Experience in Safety Vigilance monitoring and Adverse Event case processing/reporting or Quality Assurance are desirable.
  • Ability to interpret company policies and procedures to complete a variety of tasks.
  • Must be self-motivated, self-confident, and be able to work independently or equally well as a team member. Demonstrated ability for teamwork and collaborative problem-solving.
  • Other important qualities include excellent written and verbal communications skills, attention to detail, consensus building and teamwork, planning and implementation skills.

Education Requirements:

  • Bachelor’s Degree (or equivalent ) in Health Science.
  • General Nurse license preferred.
  • Minimum 4 years of previous clinical work experience.
  • 2 or more years of experience in Medical Device Reporting and Product Vigilance monitoring is highly desirable.

We offer:

  • Opportunity to work in global, innovative, fast-growing company with 7,000+ awesome colleagues.
  • Flexible work.
  • 5 additional vacation days.
  • Health, Life and Accident insurance.
  • Health and Wellness programs.
  • Private Pension plan.
  • Access to the best-in-class training and development programmes.
  • Team buildings and events.
  • Competitive salary and additional bonuses.

Monthly base salary for this position is from 2,800 EUR gross.
*The final offer will depend on your qualifications, competencies, and professional experience.

Sounds like you? Apply!

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