About Dexcom:

Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.

We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius!

Summary:

As a Product Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products. Your assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated and focused team, you ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products as intended.

About you:

• Customer focus and empathy – you enjoy talking to customers, listening to their needs and finding solutions to their queries.
• Strong verbal and written communication skills and excellent phone manner.
• Problem-solving skills by working independently and in collaboration with other teams.
• Fluent in English and German language.
• 1+ years of relevant customer/technical support experience.
• Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions and safety rules.
• Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems.

We offer:

• Opportunity to work in global, innovative, fast-growing company with 7,000+ awesome colleagues.
• Flexible work.
• 5 additional vacation days.
• Health, Life and Accident insurance.
• Health and Wellness programs.
• Private Pension plan.
• Access to the best-in-class training and development programmes.
• Team buildings and events.
• Competitive salary and additional bonuses.

Monthly base salary for this position is from 1,700 EUR gross.
*The final offer will depend on your qualifications, competencies, and professional experience.

Sounds like you? Apply!