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Merchant Customer Support Specialist
Merchant Customer Support Specialist
Merchant Customer Support Specialist
Bankera, UAB
Merchant Customer Support Specialist
Merchant Customer Support Specialist

Merchant Customer Support SpecialistBankera, UAB

Job description

Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Customer Support Specialist, you will be assisting customers on their questions, and more importantly – making their user experience better. Being a helping hand on the other side of the screen, you will fulfill Bankera’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Client Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.

You should find it interesting to:

To provide professional and informative solutions for customers via emails
To create the biggest possible customer satisfaction

Skills to succeed in this position

- Interest in modern technology
- Ability to communicate with clients in a written way
- Fluency in English (additional languages is an advantage)
- Good-problem solving skills
- Positive, diplomatic, and proactive attitude
- Attention to detail
- Adaptability and flexibility

Perks of working at Bankera

- Flexible working hours and possibility to work from home
- Competitive salary
- Modern offices
- Team building events, summer/winter parties with games, shows, tastings, food coupons and various gifts
- Employee referral program – you can get up to 1500 Euros for recommendation
- Professional and personal development – office library, learning days, global & local conferences
- Solid IT infrastructure
- Talented international team
- Progressive vacation policy – stay with us and additional vacation days will be added to your holiday allowance
- Fully paid educational leave – get an extra 5 days fully paid holidays per year to get ready for your exams, dissertation and etc
- Health Benefits – online workouts, discounts for gym memberships and optical services, you do any sport – we will sponsor you
- Free Bankera services and card
- Annual gym membership

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