- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Requirements for candidates
- Bachelor's degree or equivalent work experience
- Experienced customer support or customer service agent
- Always customer-centric
- A problem solver with an innate sense of curiosity and passionate about helping people proficient in English at either native or professional level
- Additional Language such as French, and Spain is an advantage
- Extremely patient
- Experience in using the use of Customer Support tools, procedures, processes, and metrics
- Excellent customer relationship and communication skills
- Ability to professionally manage and triage customer support ‘incidents’ and escalations
- Good time-management skills
- Ability to multi-task
- Critical-thinker and problem-solver
- Team player
Job description
- Provide fast and professional responses to user's issues
- Make online training - onboarding
- Drive an excellent onboarding process to our customers and always look for new ways of improving it
- Ensure that customers fully leverage the potential of Track-POD’s solution
- Maintain a high level of users satisfaction
- Update the support knowledge base by creating articles
- Collaborate and work with our engineering team in an Agile environment working hand to hand with our tech team to manage each customer feedback, doubt or problem within the app, ensuring a correct usage of the same
- Collaborate with sales team to seek new business opportunities and ensure client’s growth and cross/upsells
What we offer
- Top of the market salaries, salary starts at 2500 Gross
- The latest Tech-Stack tools
- A chance to join a world-class software engineer & sales teams
- MacBook Pro laptop for personal use
- Gross plus annual bonuses
- Private medical insurance
- Free parking
- Exciting, fast-paced global environment (we are shifting the global market!)
- A chance to join a fast-growing tech company
- A great international team to work with and the chance to bring our exciting technologies to the new level for the market
Papildoma informacija: Salary can be negotiated according to your experience
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Šeimyniškių g. 19
Laikas
- Visa darbo diena
Įgūdžiai
Kalbos
- Anglų
Human Resources
If you like working with a world-class international team, and take full ownership and responsibility to deliver tangible results, Track-POD is the right place for you!
Track-POD is the Best Global Ready Delivery Software ft AI in the Cloud, the #1 Digital Delivery Platform, that helps to effectively manage customer's business and without unnecessary hassle.
We have a very strong product with 90% inbound of which 30% are referrals, targeting last-mile delivery companies, so people you will be reaching out to have similar profiles to whom you are contacting now. We are already trusted by over 1000+ companies without any outbound efforts!
Track-POD received numerous nominations as category leader from software review sites. It is rated as one of the best software by users around the world. Don’t take our word for it, read what our customers have to say on Trustpilot, Capterra, GetApp, and G2. We'd like to invite you to join us to grow together.
Our main clients are from North America, UK, AU, NZ, EU: Vinidex (Aliaxis Group), Veritiv Corporation (Fortune 500), GAP, UK Window Group, MG Baltic, VIA3L, Insightrswc (https://insightrswc.com/), MV Group, and other famous companies.