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Customer Service Representative, Latvian Speaker
DexCom Lithuania, UAB
Customer Service Representative, Latvian Speaker
DexCom Lithuania, UAB
Customer Service Representative, Latvian Speaker
DexCom Lithuania, UAB

Customer Service Representative, Latvian Speaker

DexCom Lithuania, UAB

Customer Service Representative, Latvian Speaker

Dexcom
Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Summary:  
As a Customer Service Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with e-commerce platform and product order-related inquiries, as well as post-purchase support.

About the Role:
  • Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner; clearly documenting all correspondence in company CRM.
  • Depending on a business need and capacity availability, supports multiple lines of business that are in line with strategic Companys priorities.
  • Provides guidance to Dexcom Customers/Patients with regards to product offerings and e-commerce platform usage.
  • Utilizes Salesforce / Genesys for incoming workload handling.
  • Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients.
  • This position assumes and performs other duties and assignments as required by department.

About You:
  • Customer focus and empathy, ability to listen and assist patient with their inquiries.
  • Fluent in English and Latvian language.
  • > 1 year of experience in Operations/Customer Support area.
  • Strong verbal and written communication skills and excellent phone manner.
  • Strong ability to collaborate and drive results.
  • Problem-solving skills by working independently and in collaboration with other teams.
  • Knowledge of Microsoft Word, Excel, Outlook.
  • Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.

We Offer:
  • Opportunity to work in global, innovative, fast-growing company.
  • Flexible work.
  • 5 additional vacation days.
  • Health, Life and Accident insurance.
  • Health and Wellness programs.
  • Private Pension plan.
  • Access to the best-in-class training and development programmes.
  • Team buildings and events.
  • Competitive salary and additional bonuses.

Sounds like you? Apply!

Monthly base salary for this position is from €1,643.33 to €1,933.33 gross. Final offer will depend on your qualifications, competencies, and professional experience.
Mėnesinis bruto atlyginimasBruto/mėn.  € 1643 - 1933

Papildoma informacija: Final offer will depend on your qualifications, competencies, and professional experience.

Vietovė

    Vilnius, Vilniaus apskritis, Lietuva
  • Nuotolinio darbo galimybė

Laikas

  • Visa darbo diena

Kalbos

  •  Anglų
  •  Latvių
Kontaktinis asmuo
Eglė Šermukšnė
Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.
Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the companys patient support, customer advocacy, finance and accounting operations in Europe.


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