HR Operations Representative

DexCom Lithuania, UAB

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Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the companys inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Summary:

In this role, the HR Operations Representative works as part of a dedicated team of People Services professionals serving our HR organization and global workforce. This role is responsible for working seamlessly between systems and service delivery. They will be responsible for maintaining the integrity and privacy of our Core Human Resources Information System (HRIS) data as well as serving as the first point of contact for our HR Centers of Excellence and HR Business Partners in support of workflow and business process execution, responding to employee inquiries and partnering with appropriate HR team members to resolve more complex inquiries.

About the Role:

Maintain data in HR System.
Monitor system queues for all change requests, including new hire, termination, and all other employee related changes.
Review all requests for accuracy, validity, and required documentation and approvals.
Engage with all internal HR and Corporate Employee levels to resolve any questions, gaps, or other employee information related changes that require follow up, resolution and closure.
Support the HR Systems and Operations teams in the implementation of HR system related projects both planned and ad-hoc, as requested.
Support the HR Centers of Excellence and HR Business Partner teams as needed for defined processes transitioned to the People Services team.
Support the new hire process, including registration of benefits and associated administration.
Administer the termination of benefits and changes to employee details as and when applicable.
Develop and maintains standard user documentation, such as SOPs, and internal knowledge base articles pertaining to HRIS and HR processes and procedures.
Respond to employee inquiries by phone, ticket, or email to ensure courteous, timely resolution by adhering to SLAs, quality, and standards.
Independently performs research to resolve more complex inquiries related to onboarding, offboarding, compensation, benefits, HR policies and processes, and/ or employee relations. Documents research and consults with HR Center of Excellence and/ or HR Business Partners as appropriate.

About You:

Minimum of 2 years HRIS administration (preferably Workday)/ data management experience in a multi-site organization.
Experience working with benefits administration would be preferred.
Availability to work flexible hours to match US/Philippines colleagues' work time 2-3 times per week (for example starting at 7am and finishing at 4pm or 11am and finishing at 8pm).
Excellent problem solving, continuous improvement, and analytical capabilities.
Ability to strive and understand diverse corporate-wide needs.
Excellent written/verbal communication skills in English.
Positive attitude and understanding of importance of repetitive job responsibilities.
Attention to detail and accuracy.
Ability to work independently.
Ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.

We Offer:

Opportunity to work in global, innovative, fast-growing company with 9,000+ awesome colleagues.
Flexible work.
5 additional vacation days.
Health, Life and Accident insurance.
Health and Wellness programs.
Private Pension plan.
Access to the best-in-class training and development programmes.
Team buildings and events.
Competitive salary and additional bonuses.

Sounds like you? Apply!

Monthly base salary for this position is from €1,813.33 to €2,133.33 gross. Final offer will depend on your qualifications, competencies, and professional experience.

Mėnesinis bruto atlyginimasBruto/mėn. € 1813 - 2133

Papildoma informacija: Final offer will depend on your qualifications, competencies, and professional experience.

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Kontaktinis asmuo
Veronika Rakauskaitė

Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.

Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the companys patient support, customer advocacy, finance and accounting operations in Europe.