Technical Account Manager Expert

Nasdaq Vilnius Services, UAB

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Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

Nasdaq is now looking for a Technical Account Manager Expert to join our international team. This role will be based in Vilnius providing dedicated support to Nasdaq Market Technology Customers. The role implies technical hands-on activities with vast part of client-facing interactions.

Furthermore, this is a great opportunity for you to bring your motivation, focus on results and innovative approach to meet and exceed Nasdaqs clients expectations.

The role entails responsibilities such as:

Serve as the main technical counterpart to client and overall expert on client solution, configuration & functionality
Improve client satisfaction by providing White Glove Service for premier clients according to the Support and Maintenance Agreement
Responsible for improving the customer experience through a more proactive and structured customer interaction
Work in a Client centric environment and advocate for the client with product engineering & project management teams
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Contribute directly to the strategy, development and quality of IT Service Management and the companys service delivery capability
Own and coordinate client incidents and ensure that they are supervised, regularly updated, and resolved according to agreed resolution / response times
Be part of team that shapes the Client Success strategy to drive growth and elevate support satisfaction
This will be a hands-on role and where your deep technical knowledge of Nasdaq products/ technology will help and guide the client daily

Education and Professional Accomplishments:

Academic degree qualified in a field related to Engineering or equivalent work experience
At least 5-7 years of work experience in Client Success, product management, Client management or similar role

Skills and Requirements:

Ability to work and manage high demanding customers in the financial space
Hands on experience with UNIX/LINUX, or a programming language
Familiarity with SaaS in a cloud (AWS) environment
Experience with working on various SaaS and AWS configurations
Strong leadership ability and proven track record on delivering a project from beginning to the end
Ability to work effectively with individuals/stakeholders at all levels of the organization
Strong analytical and problem-solving experience
Good knowledge of capital markets and financial systems
Excellent skills in the Microsoft365 and Atlassian products
Excellent presentation and English communication skills, data-driven and able to present to diverse audience

What You Will Get:

Monthly base salary 3700-4300 EUR gross. Final offer will be based on your experience and skills
Annual monetary bonus
An opportunity to become a Nasdaq shareholder
Employee Stock Purchase Program Nasdaq stocks with a discount
III pillar pension plan with additional contribution from Nasdaq
Flexible health insurance program
Additional paid leave days after 2 years of working at Nasdaq
Flex day program (up to 6 days a year)
Internal mentorship program get a mentor or become one
Wide selection of online learning resources, e.g., Udemy

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Mėnesinis bruto atlyginimasBruto/mėn. € 3700 - 4500

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Over the past decade, Nasdaq has transformed its business from a U.S. based equities exchange to a diversified global FinTech company.

At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them.

In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them.

Sixteen years later on the other side of the Atlantic, OMX became the worlds first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets.

That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, were the leading technology and information services provider to the capital markets. And our Global Trading and Market Services business have become a significant part of our client offerings.

All this can be traced to Nasdaqs focus on synchronizing and optimizing market movement an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that were the single largest liquidity pool for U.S. equities (in volume traded). Were also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 home to many of the worlds most heralded securities.

Įmonės tinklalapis: http://business.nasdaq.com