Customer Support Specialist

DexCom Lithuania, UAB

Skelbimas
Atlygis/Miestas
Apie įmonę

Join our talent pool for future openings in our vibrant Customer Support team and be the voice our customers rely on you.

About Dexcom:

Dexcom empowers people to take control of health through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.

We invite you to become a part of a fast growing, purpose driven team in our new established business center in Vilnius!

The Dexcom Customer Support Specialist is an exciting role for a customer service focused individual who is passionate about delivering a great customer experience. It is an opportunity to be part of a dynamic and high performing team that works closely with the healthcare providers in UK. As a central point of contact, the Customer Support Specialist is responsible for dealing with all general account enquires and ensuring patients who receive Dexcom products through their healthcare provider have all the information and support they need throughout their journey with Dexcom.

About the role:

Answer all calls from patients who receive funding for their Dexcom products
Deal with all general email enquiries relating to these patients
Drive consistency and accuracy in how enquiries are handled
Maintaining accurate and up to date records ensuring all enquires are documented in (customer management system)
Carry out data cleaning as requested
Support in the production of account usage reports
Achieve service KPIs and deliver against customer satisfaction targets
Maintain agreed service level agreements (SLAs)
Maintain a high degree of accuracy when entering data (customer management systems)
Keep up to date with our product and its development
Maintain a good understanding of the clinical data and published studies
Additional duties as identified by the team's Supervisor

About you:

Fluent to a high level of English language in both written and oral communication
A background in customer service
A knowledge of using call centre software
The ability to handle a high-volume workload
A passion for delivering excellent service
Ability to communicate and collaborate with different stakeholders
Experience of working with CRM platforms and Microsoft applications
An open mindset and a willingness to learn
A keen eye for detail
Strong organizational skills
Plenty of initiative and be a self-starter
Good communication skills, both verbal and written
An empathic approach to customers and colleagues
A knowledge of the UK healthcare system would be an advantage
Working hours UK time zone

We offer:

Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
5 additional vacation days.
Health, Life and Accident insurance.
Health and Wellness programs.
Private Pension plan.
Access to the best-in-class training and development programmes.
Team buildings and events.
Competitive salary and additional bonuses.

Base monthly salary gross starting from 1730-2030 EUR.

*The final offer will depend on your qualifications, competencies and professional experience.

Sounds like you? Apply!

Mėnesinis bruto atlyginimasBruto/mėn. € 1830

Papildoma informacija: The final offer will depend on your qualifications, competencies and professional experience

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Kontaktinis asmuo
Gintarė Narmontaitė

Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.

Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the company's patient support, customer advocacy, finance and accounting operations in Europe.