Infrastructure Engineer I

PRIMARY DUTIES AND RESPONSIBILITIES:

Ensures completeness of technical requirements and functional architecture analysis for the support of system business solutions.
Identifies requirements gaps or issues.
Determines systems specifications, input/output processes and working parameters for hardware/software compatibility.
Works with impacted areas to ensure proper communication/review of requirements and support.
Evaluates technical requirements for incidents and requests to determine the impact to the infrastructure including equipment redundancy and capacity requirements.
Installs, configures, and tests infrastructure modifications.
Assists in the business process redesign and documentation as needed for current and new technology.
Makes recommendations to improve security and participates in investigations as needed.
Adheres to security requirements.
Escalates problems as needed.
Perform routine maintenance tasks
Assists in establishing requirements, methods and procedures for routine maintenance.
Ensures performance meets the present and future needs of the business.
Forecasts utilization patterns and identifies modifications or upgrades.
Ensures continuous monitoring procedures are set per the standard procedures and requirements.
Recommends changes/enhancements for improved systems availability, reliability and performance.
Recommends operational metrics.
Analyzes metrics to understand performance and identifies opportunities for continuous improvements.
Performs Level 1 incident assessment and resolution on infrastructure solutions.
Investigates alternative methods to expedite problem resolution.
Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
Researches, analyzes and recommends the implementation of software or hardware changes to rectify current problems or similar future problems.
Reviews checklists and scripts and updates as needed.
Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.
Assists in developing SLAs or OLAs.
Works with vendors to resolve problems and develop infrastructure solutions.
Evaluates vendor solutions to ensure compliance with requirements.
Documents new or modified infrastructure solutions, modules, test activities/results and other areas such as error handling.
Ensures all documentation is delivered according to specified guidelines.
Proofreads documents for accuracy.
Provides coaching to team members.
The role will give you an opportunity to have great work-life balance, 3 or 4 working days a week only.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Bachelors degree or technical institute degree/certificate in a relevant field or equivalent work experience.
Minimum 1-2 years of experience in one or more technology towers (Windows, Linux, Network, VMware, and Storage).
Experience working within an enterprise ticketing system incidents, requests, change control preferably Service-Now
Relevant certification would be an advantage.
Demonstrates knowledge of a broad range of hardware and software products.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Experience with general IT concepts beyond their primary discipline
Good analytical and problem solving skills
Good interpersonal skills; effective team player
Good analytical skills with attention to detail
Good presentation skills
Ability to prioritize work load
Understanding of ITSM

We offer a competitive annual bonus, life insurance from day 1 and a best-in-class health insurance package. As our employee you have the benefit of our referral bonus scheme, our boundless learning opportunities including language training and our global employee assistance program. We provide up to 6 fully paid benefit days a year and a wonderful office in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all time.

Become part of our purpose-driven, multicultural team now and help us create healthier futures.