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About the role:
As a Customer Service Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way.
Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with e-commerce platform and product order-related inquiries, as well as post-purchase support.
About you:
- Customer focus and empathy, ability to listen and assist patient with their inquiries.
- 1 year of experience in Operations/Customer Support area.
- Strong verbal and written communication skills and excellent phone manner.
- Strong ability to collaborate and drive results.
- Problem-solving skills by working independently and in collaboration with other teams.
- Fluent in English and Spanish language.
- Knowledge of Microsoft Word, Excel, Outlook.
- Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.
We offer:
- Opportunity to work in a global, innovative, fast-growing company with 8,000+ awesome colleagues.
- Flexible work.
- 5 additional vacation days.
- Health, Life and Accident insurance.
- Health and Wellness programs.
- Private Pension plan.
- Access to the best-in-class training and development programmes.
- Team buildings and events.
- Competitive salary and additional bonuses.
Monthly base salary for this position is from 1,700 EUR gross
*The final offer will depend on your qualifications, competencies, and professional experience.
Sounds like you? Apply!
Location
- Vilnius, Vilniaus apskritis, Lithuania
- Remote work opportunity
Time of work
- Full-time
Languages
- English
- Spanish
Agnė Banevičienė
About Dexcom:
Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.
We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius!