The Order Desk Specialist is a customer facing part of our Operations team. As the Order Desk Specialist, you will take the lead on contract review and facilitate the deal approval process with the various key stakeholders (e.g., Sales, Sales Operations, Finance, and Legal) to help shorten the length of the sales cycle and improve quote accuracy. The Order Desk Specialist will ensure that all deals in contracts are reviewed, structured, consistently evaluated, approved, and closed as quickly and efficiently as possible. The position will be required to process incoming orders ensuring compliance with company policies, ensuring exceptional service to our customers and provide regular communication of order status to our sales team.

Take ownership of closing sales opportunities efficiently and ensure opportunities complies with company policies
Will support assigned sales team and will assist other coordinators as needed
Provide exceptional service to our customers and highly accurate input into our customer relationship management system (Salesforce.com)
Provide world class customer experience over the phone (~15+ calls/day)
Responsible for compiling reports on order review SLAs 
Identify opportunities to improve customer service and streamline order processing
Manage communication with assigned sales teams and customers
Have a hands-on approach to complex situations/escalations and work to resolve them

Minimum 1-2 years of customer service and/or sales operations experience
Proficient written/spoken English is a must
Strong experience with MS Office / Google docs
Ability to work late evening/night shifts: Mon-Fri 6:30 pm - 3 am
Ability and desire to process a high volume of orders with accuracy while looking for opportunities for improvement
Experience in a POS technical support environment is a plus
Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
Experience with a ticketing system is a plus (ServiceCloud preferred)

We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
We love what we do: amazing colleagues and friendly team vibe
We care about technology and quality: our tech initiatives are bottom-up
We care about you: employee health insurance, accident insurance, referral bonus
We take your career seriously: 40% of our employees changed roles in 2022
We invest in you: internal training programmes and free Udemy license for training online
We recognize our talents: our MVPs receive rewards every quarter, this year they are going to Dominican Republic, would you like to join?
We share our success: available Profit Sharing Plan for employees (based on eligibility)
We have fun: office happy hours, board game nights and company outings
Taxi for employees starting or ending shifts within night hours