Senior Systems Engineer - Network Support

Moody's

Details
Highlights
Company

Skills and Competencies

5+ years experience in global network operations team
Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF
Understanding core Networking concepts
Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics).
Network security: Understanding of network security principles and practices, including access control and information transfer policies
Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery.
Highly impactful problem-solving skills and attention to detail.
Experience working with ITSM systems such as ServiceNow.
Customer focused & solutions driven
Exceptional written and verbal communication skills.

Education

Proven hands-on network engineering experience
CCNP or higher (CCIE and/or CISSP highly valued)
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Solid understanding of the OSI or TCP/IP model
Hands-on experience with monitoring, network diagnostic and network analytics tools

Responsibilities

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning
Provide Level-2/3 support and troubleshooting to resolve issues
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Select and implement security tools, policies, and procedures in conjunction with the companys security team
Liaise with vendors and other IT personnel for problem resolution
Implement global risk controls / security measures and best practices to manage risk.
Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Conduct regular system audits and security assessments.
Participate in on-call rotation, weekend changes and provide after-hours support.
Leads service recovery from major incidents and facilitates mitigation within the SLO targets. Identify root cause and implement permanent solutions.
Develop and maintain documentation for application configurations, processes, and procedures including SoPs
Provide expert technical support and solve complex problems
Provide training to end-users and other team members as needed
Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes.
Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics.
Drive continuous improvement through the adoption of automation and orchestration.
Identify opportunities to optimize performance, reliability, and cost.
Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination.

About the Team

The Technology Services Group (TSG) are seeking a highly skilled and motivated Network Support Engineer with a focus on supporting the Enterprise network and faster resolution of incidents or tickets related to networks. As a key member of our global network operations team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.

Monthly gross salaryGross/mo € 4200 - 6700

Location

Lithuania

Time of work

Full-time

Languages

English

Contact person
Rūta Pauliukonytė

In a world shaped by increasingly interconnected risks, Moodys helps customers develop a holistic view of these risks to advance their business and act decisively. With a rich history of expertise in global markets and a diverse workforce in more than 40 countries, Moodys unites the brightest minds to turn todays risks into tomorrows opportunities.